AllBop Data Deletion
This page explains how to delete an AllBop Host account and related data, and is also the public deletion information URL required by Google Play and the App Store. It applies to the “AllBop” App listed on Google Play and the App Store and to allbop.com.
Version 2026-11-03 | Effective date 2026-11-03 | Service provider: AllBop Development Team | Website: https://allbop.com | Contact: custom@allbop.com
1. Who needs to request deletion
This English translation is provided for convenience. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.
- Host: If you have an AllBop account, you can request account deletion as described below.
- Player: You do not need an account to join an event. Player nicknames, answers, and photos are automatically deleted with event data according to the retention periods (see Section 6). To delete personal data from an event earlier, email us with the room code and nickname. Event reports already exported by the Host are held by the Host; please contact the Host directly.
2. Request in the App or on the website
1. Sign in to your Host account.
2. Open the profile menu at the top of the screen, select “Settings”, then “Delete account”.
3. To verify your identity, the system will ask you to sign in again within 5 minutes.
4. The confirmation screen shows your current Credit balance, refund channels, and the effects of deletion. Your request is submitted after you confirm that you give up your remaining Credits. Deleting your account terminates your agreement under the Terms of Use.
The following must be resolved before you can request deletion:
- Rooms that are still open, events in progress, or Credits reserved for an event;
- Incomplete checkouts;
- Ongoing chargebacks or payment disputes.
If an event has just closed and its data is still being cleared, you may need to wait before applying. These conditions do not affect your right to terminate the agreement at any time: you may first apply by email under Section 3, and we will complete deletion after the condition ends.
3. If you cannot sign in
Email custom@allbop.com from the email address registered to your account with the subject “Account deletion request”. To prevent someone else from applying in your name, we will ask you to verify your identity, for example by replying to a verification email from that address. After verification, we will help submit the request within 7 business days.
4. What happens after a request
1. Immediately: Your account is deactivated, all devices are signed out, and you can no longer create new events.
2. 7-day withdrawal period: Within 7 days of your request, you can sign in again to verify your identity and withdraw it. Your account will be restored.
3. After the withdrawal period expires: The system deletes the following data:
- Email address, display name, and sign-in methods (including Google/Apple links; Apple sign-in authorization will also be revoked);
- Sign-in sessions and sign-in verification records;
- Event templates, event settings, and test room records you created;
- Incomplete checkout data;
- Wallet data (but when transaction records must be retained under Section 5, wallet records are retained with them).
4. Remaining Credits: After account deletion, remaining Credits expire and cannot be restored. The deletion confirmation screen lists refund channels (for App Store purchases, apply to Apple; for Google Play purchases, apply under Google’s policies; for website purchases, email customer support); if you need a refund, arrange it before requesting deletion. See Section 7 of the Payments, Refunds and Disputes policy.
5. Data retained by law or for necessary purposes
The following data is retained with limited purposes and access, then deleted or de-identified when the retention period expires. Retained data is linked only by an internal account number and does not include your email address or display name:
| Data | Reason for retention | Retention period |
|---|---|---|
| Payment receipts, payment events, Credit ledger and wallet records, voucher code records | Refunds, chargebacks, fraud prevention, tax, and accounting | 5 years after the annual closing of accounts; 10 years for accounting books (Article 38 of the Business Entity Accounting Act) |
| Deletion records without identity data | Prevent the same account from being recreated during deletion and prove deletion was completed | 1 year |
| Server access logs and information security audit logs | Investigate abuse, intrusions, or disputes | 180 days |
| Apple account notification receipt records | Handle Apple sign-in revocation notices | 90 days |
| Backups | System recovery | Backups are overwritten on a rotation cycle and fully cleared after at most 30 days |
6. Automatic deletion of event data (no request needed)
- Free events: Deleted 1 day after the event closes.
- Paid events: Deleted 7 days after the event closes.
- Logos and question images in an event: Deleted with the event data; images the Host keeps in event templates are deleted with the templates.
- Color Scout photos: Stored only in the server’s temporary memory, not written to the database or backups. Deleted when the next round starts, the room closes, or within 1 hour after results for that round are announced, whichever comes first.
7. Other rights
You may also request access to, correction of, cessation of processing of, or deletion of personal data. See Section 8 of the Privacy Policy. If you have concerns about the outcome, you may complain to the competent authority.